Text us: 1 (234) 200-0000

FAQ

GENERAL

Is this legal?

Completely, 100% legal.

Are your numbers currently under contract?

No. These are brand new numbers, to be used by you with whatever carrier or provider you prefer.

Do you provide discounts?

If you would like to discuss discounts on bulk orders of 10 or more, please contact us and let us know which ones you are interested in.

Can I order a specific number?

We can try to order a four digit ending for a given area code. The fee for that is $350 and up. However, we cannot order numbers with a specific five, six or seven digit specification. There are no exceptions. Sorry.

I have more questions that aren’t listed here. Can I contact you?

Absolutely. Buying phone numbers is a new process for most people, and we try to make it as painless and clear as possible for you. You can contact us by email at Hello@PhoneNumberGuy.com.

PORTING

What is number porting?

Number porting is the term for taking a phone number and putting it on a phone. It is the  process used by telephone company providers when you switch from an old phone carrier to a new one.

Can I port a number to any phone?

Cellular phones and VoIP (as well as Google Voice) can be used with any number. However, landlines must be associated with an area code for the region it is in. So while you can use a New York 212 area code for a cellphone or VOIP carrier in San Francisco (as an example), you would need a local area code such as 415 for a landline.

Furthermore, not every phone number in your area code will work at every address in your area code. This is true of all numbers in the country. If you moved outside of your “rate center” (telecom jargon), even your current landline number would not work at your new address. It all has to do with the legacy telecom switch network. VOIP and wireless carriers are not bound by these restrictions. They use the internet and cell towers, respectively, as a transport mechanism, independent of the telecom switch network.

Please contact your landline carrier and ask them if the number you are interested in will work at the physical address you want your phone number to work at before ordering or buying your new phone number just to be sure.

How does owning a phone number work?

When you buy a cell phone for the first time, you are assigned a phone number to go with it. Once you’ve purchased that number, it’s yours to keep. You can switch providers at any point and take that phone number with you. So when you buy a vanity phone number from us, it works exactly the same way. It’s yours to keep and use how you want, for whichever device you want. You can even replace your current number on your phone with the one you’ve just purchased.

Okay, I want to purchase a number from you. How do I port it?

It depends on what you’re using it with. The process varies slightly depending on which cellular carrier or VoIP service you want to use. When you purchase a number, we will send you an email with the current account information on it, and explaining what you will need to do. Porting a number to a wireless carrier is the simplest process of all. Porting to a landline or VOIP provider may, but not always, require a simple form from your telephone provider that needs to be filled out. We even fill out the form for you!

How long will porting take?

That depends on your carrier or service provider. Some are faster, some are slower. Usually it only takes a few business days for the process to complete. We will walk you through everything once you’ve completed your order. Or if you prefer, send us an email at Hello@PhoneNumberGuy.com.

I have a GSM (SIM Card based) phone. Can you send me a SIM card with the number on it?

It’s not necessary. You can just use the account information we can send you. Examples of GSM/SIM Card base phone services are AT&T Wireless and T-Mobile — although new phones on Verizon Wireless and Sprint such as the iPhone 5 now use a “nano-SIM Card”. No need to worry about all of this jargon. The key point is that all of our numbers work on all of these carriers!

I’m on a CDMA network such as Verizon. Can I still purchase one of your numbers?

Yes. We are not limited to GSM/SIM Card based phones! Examples of CDMA based phone service providers are Sprint and Verizon Wireless.

Can I port my new number to Google Voice ?

Probably. The challenge with Google Voice is that they are starting to limit the quantity of phone numbers they allow to be ported in. And they require all numbers that are to be ported in to be on a wireless carrier network first. They will not recognize any number — including your existing home or business number – unless it is first ported to a wireless carrier. So you will first need to port your new number to a prepaid wireless account (we recommend Verizon Wireless, as GV seems to not limit them as much as other carriers at this time). However, we do not offer a money back guarantee for Google Voice related port ins due to the lack of control we have with it.

ORDERING

I want to buy a number. How do I do it?

Simple. Take a look through the store, find a number you like, and add it to your cart, and then proceed to checkout. After your payment has completed, we will contact you to start the porting process. But don’t forget to ask us for a more complete list of phone numbers in your area code and price range. We have many more numbers than are listed in the store!

If you’d rather be invoiced for the number, just send us an email (or text or call us). You can still pay online using a credit card or Paypal. And you’ll get a nice PDF receipt for your number purchase.

Can I pay by any method? Credit cards? PayPal? Paper bags of money?

We process payments through major credit cards (American Express, Visa, MasterCard  Discover and JCB) or PayPal. We also accept wire transfers for larger sums.

I purchased a number, but my carrier refuses to port it. What do I do?

If for some reason your carrier of choice will not port your number, we will gladly refund your order within 30 days of purchase. Your carrier will tell you within 24 hours of port request if a number is not transferrable. So this 30 day guarantee leaves plenty of room for this guarantee.

Can I return a number if I decide I don’t like it?

Sorry, due to the nature of the service and product we cannot accept returns unless the carrier will not port a number as described above.